Key Terms – Summary

• We are a booking platform only. OLAM.I LTD does not provide holistic or therapeutic treatments; independent Practitioners do.
• Your contract is with the Practitioner, not with us. Each Booking creates a direct contract between you and the Practitioner.
• We may process payment as the Practitioner’s limited commercial agent.
• Practitioners are solely responsible for their Services (quality, safety, compliance, insurance).
• Cancellations, rescheduling, deposits and “no show” fees follow the applicable Practitioner Terms of Sale and our policies on the Platform.
• We may suspend accounts for misuse, fraud, abusive behaviour, non‑payment or policy breaches.
• You must disclose accurate health information to ensure your treatment can be provided safely.
• This summary is for convenience only and does not replace the full Terms below.

1. Introduction & About Us

1. 1. These Terms & Conditions (the “Terms”) govern your access to and use of [Name of Holistic Booking Platform] (the “Platform”), which enables users (“Users” or “Clients”) to discover, book, and pay for holistic wellness and complementary therapy services (“Services”) provided by independent practitioners (“Practitioners”).

1. 1. The Platform is operated by [Company], a company registered in England and Wales under company number [Company No.], with registered office at [Registered Address]. Contact: [Contact Email].

1. 1. By creating an account, accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. Definitions

In these Terms

1. 1. “Account” means a user account created on the Platform containing your profile, contact details, Booking history and preferences.
   2. “Booking” means a reservation for Services with a Practitioner made via the Platform, including any updates, rescheduling or cancellation.

1. 1. “Cancellation Policy” means a policy included in the Practitioner Terms of Sale specifying any fees payable if a Booking is cancelled within a stated timeframe (which may be up to 100% of the Booking value).

1. 1. “Commercial Agent” means OLAM.I LTD acting as a limited payment collection agent for a Practitioner to arrange and conclude the receipt of payments for Bookings made via the Platform.

1. 1. “Deposit Policy” means any policy in the Practitioner Terms of Sale under which a Practitioner requests a deposit or prepayment (including “Practitioner Credit”) to secure a Booking.

1. 1. “No Show Policy” means a policy under which a Practitioner may charge a fee (up to 100% of the Booking value) if a Client fails to attend at the scheduled time.

1. 1. “Payment Processor” means any third‑party payment services provider engaged to process payments for Bookings on the Platform.

1. 1. “Practitioner Credit” means a credit purchased through the Platform that operates as a prepayment against Services from a specific Practitioner, subject to the Practitioner Terms of Sale.

1. 1. “Practitioner Terms of Sale” means the information and terms presented at checkout for a Booking (e.g., date/time, price, Services, location, Cancellation Policy, Deposit Policy, No Show Policy, and any additional conditions).

1. 1. “Promo Codes” means promotional codes or offers issued by Practitioners for discounts on Services, subject to the applicable offer terms.

1. 1. “Voucher” means a voucher issued by a Practitioner via the Platform which, when presented, entitles the holder to the stated offer from that Practitioner, subject to applicable terms.

3. Our Role and Contracting Structure

1. 1. The Platform is an online marketplace where Practitioners list Services. OLAM.I LTD does not provide Services and does not employ Practitioners.

1. 1. When you make a Booking, you enter into a contract directly with the relevant Practitioner for the provision of the Services (“Practitioner Contract”). OLAM.I LTD is not a party to the Practitioner Contract.

1. 1. Where you pay online, you appoint OLAM.I LTD as the Practitioner’s limited Commercial Agent solely to collect and process your payment for the relevant Booking. Receipt of your cleared funds by us discharges your payment obligation to the Practitioner. This does not apply where you select a pay‑in‑person option offered by a Practitioner.

1. 1. Practitioners are independent businesses. While we may require certain information from them, we do not warrant or guarantee their qualifications, insurance, availability, descriptions, images, pricing or suitability for your needs. You should make your own enquiries as appropriate.

4. Account Registration & Acceptable Use

1. 1. To make a Booking you may checkout as a guest (if enabled) or create an Account by providing accurate, current details (e.g., name, email, phone, and payment method if paying online). You agree to keep your information up to date.

1. 1. You are responsible for safeguarding your login credentials and for all activities under your Account. Notify us immediately of any unauthorised use or suspected breach.

1. 1. You must not: 

1. 1. 1. use the Platform for unlawful purposes; 

1. 1. 1. infringe any intellectual property or privacy rights; 

1. 1. 1. access, scrape, harvest, or copy Platform content by automated means; 

1. 1. 1. reverse‑engineer, probe or circumvent security; or

1. 1. 1. interfere with the Platform’s operation.

1. 1. We may restrict, suspend or deactivate your Account without notice where we reasonably believe: 

1. 1. 1. you breach these Terms; 

1. 1. 1. you engage in fraud, chargebacks, abusive or unsafe conduct; 

1. 1. 1. your Account security is compromised; 

1. 1. 1. you fail a fraud‑prevention check; or 

1. 1. 1. your use negatively affects the Platform or Practitioners.

5. Using the Platform Responsibly

1. 1. Practitioner profiles include contact details (if provided) so you can clarify suitability, timing, accessibility, or other needs prior to Booking.

1. 1. Read Practitioner Terms of Sale. Check deposit requirements, cancellation/no‑show windows, and any special conditions before confirming your Booking.

1. 1. Certain Services offered by Practitioners may require mandatory health checks or pre‑treatment disclosures. Where required by the Practitioner, such health checks form a non‑optional condition of receiving the Service.

1. 1. You are responsible for providing full and accurate information about your health, medical history, allergies, sensitivities, and any conditions that may affect or be affected by the Services.

1. 1. Neither the Platform nor the Practitioner is responsible for any issues arising from omitted, inaccurate, or incomplete health disclosures.

1. 1. Practitioners may decline or discontinue treatment if they consider it unsafe or inappropriate based on the information provided or where required information is not supplied.

6. Booking Process

1. 1. Select the Services, review the Practitioner Terms of Sale, and confirm your Booking. A contract between you and the Practitioner arises when we (as Commercial Agent) issue the Booking confirmation (“Confirmation”). All Services are subject to Practitioner availability.

1. 1. You must attend at the time and place indicated in the Confirmation. The Practitioner may confirm or amend the final appointment location by email or other written communication. Where such communication is issued, the Practitioner confirmed location shall take precedence over the location stated (if any) in the original Confirmation. 

1. 1. Late arrival may reduce service time or result in refusal of service, subject to the Practitioner Terms of Sale.

7. Payments, Deposits and Tips

1. 1. All payments made through the Platform are processed exclusively via Stripe, our third‑party payment processor. The Platform does not collect, store, or hold any client funds.

1. 1. If you pay online, we will charge you on the Practitioner’s behalf for the total Booking amount (including taxes/fees shown at checkout) using your selected payment method and currency shown at Confirmation. Currency conversion or card‑issuer fees are your responsibility.

1. 1. When we receive your payment as Commercial Agent, your debt to the Practitioner is discharged for the Booking. For Pay In‑Person, you pay the Practitioner directly and your contract remains unaffected by these payment provisions.

1. 1. Practitioners may require a deposit or prepayment (Practitioner Credit) of up to 100% of the Booking value to secure an appointment. Deposit terms (including any non‑refundability) will be displayed in the Practitioner Terms of Sale.

1. 1. Payments are processed by our Payment Processor. Access may be interrupted for maintenance or issues beyond our control. We are not responsible for errors by the Payment Processor, but we will take reasonable steps to restore service promptly.

1. 1. You may be offered an option to leave a tip. Any tip paid via the Platform is collected on the Practitioner’s behalf as their Commercial Agent and remitted to them, net of applicable processing fees (if any).

1. 1. Practitioners are solely responsible for indirect taxes (e.g., VAT) on their Services. Prices displayed on the Platform include VAT where applicable.

8. Changes, Rescheduling, Cancellations & No Shows

1. 1. You may request to reschedule a Booking through the Platform, where available, or by contacting the Practitioner. If the Platform shows no option to reschedule, you must reach out to the Practitioner direct. Rescheduling windows and availability are determined by the Practitioner and stated in the Practitioner Terms of Sale.

1. 1. You may cancel a Booking through the Platform, where available, or by contacting the Practitioner, subject to the Practitioner’s Cancellation Policy. If the Platform shows no option to cancel, you must reach out to the Practitioner direct. If you cancel outside the permitted window, fees up to 100% of the Booking value may apply. Where applicable, such fees may be charged automatically to any saved payment method within Stripe.

1. 1. If you fail to attend at the scheduled time, the Practitioner may apply a No Show Policy and charge up to 100% of the Booking value.

1. 1. Any refund is subject to the Practitioner Terms of Sale, Refunds and cancellations are handled directly between the Client and the Practitioner. 

9. Vouchers & Promo Codes (if enabled)

1. 1. Vouchers. Practitioners may issue Vouchers for use against their Services. Vouchers are subject to the Practitioner Terms of Sale and any stated expiry or conditions. OLAM.I LTD is not responsible for Practitioner Vouchers.

1. 1. Practitioners may issue Promo Codes. They may set eligibility, usage limits, withdrawal rights and misuse controls. If a Promo Code is identified as personal to you, you must not share it. Practitioners are responsible for honouring their Promo Codes; OLAM.I LTD is not responsible for Practitioner promotions.

10. Service Communications & Notifications

1. 1. In connection with your use of the Platform, we may send transactional or security messages (e.g., confirmation, reschedule, reminders, verification).

1. 1. Where permitted and with your consent where required, we may send marketing communications, which you can manage via your settings or unsubscribe options. See our Privacy Policy for details.

11. Practitioner Responsibilities

1. 1. Practitioners must provide Services with reasonable skill and care, comply with applicable laws and professional standards, hold and maintain necessary qualifications, memberships, and insurance, and ensure descriptions, prices and availability are accurate.

1. 1. Practitioners are responsible for assessing suitability for treatment based on information you provide and may refuse treatment if unsafe or inappropriate.

12. User Responsibilities

1. 1. You must provide accurate personal and health information and update it as needed before your appointment.

1. 1. You must act respectfully towards Practitioners and staff, and comply with any venue rules and reasonable instructions. Practitioners may refuse service where behaviour is inappropriate or unsafe.

13. Intellectual Property

1. 1. All Platform content, software, branding and materials are owned by or licensed to OLAM.I LTD and protected by intellectual property laws.

1. 1. You may not copy, scrape, reproduce, adapt, distribute or create derivative works from Platform content except as permitted by law or with our prior written consent.

1. 1. External links may be provided for convenience. We are not responsible for third‑party sites or services.

14. Privacy & Data Protection

1. 1. We process personal data in accordance with UK GDPR and our Privacy Policy (see Platform link).

1. 1. You may have rights to access, rectify, erase, restrict or object to processing, and to data portability. See our Privacy Policy for how to exercise these rights and our data retention/security practices.

15. Warranties, Liability & Indemnity

1. 1. As we do not supply Services, we make no warranties regarding Service quality, suitability or outcomes. The Practitioner is solely responsible under the Practitioner Contract.

1. 1. We will provide the Platform with reasonable skill and care and use reasonable efforts to keep it available, but do not guarantee uninterrupted or error‑free access.

1. 1. To the extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, business or data, or loss arising from reliance on Practitioner information. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

1. 1. You agree to indemnify OLAM.I LTD against claims, losses, liabilities, costs and expenses arising out of: 

1. 1. 1. your misuse of the Platform; 

1. 1. 1. breach of these Terms or applicable law; 

1. 1. 1. infringement of third‑party rights; or 

1. 1. 1. any content or information you submit via your Account.

16. Fees & Charges

1. 1. Access to the Platform for Clients is currently free of charge. We may introduce fees in future with prior notice and the option to stop using the Platform before fees apply.

17. Termination

1. 1. You may stop using the Platform at any time and request Account deletion via settings or by contacting us. We may retain certain data as required by law. See our Privacy Policy.

1. 1. We may suspend or terminate access where you breach these Terms or for other reasons set out in Section 4.4.

18. Notices

1. 1. We may provide notices via the Platform, email, SMS, or post. You may contact us at info@theolami.com or by post to 428 Hale Road, Hale Barns, Altrincham, Manchester, WA15 8TF.

19. Dispute Resolution, Governing Law & Jurisdiction

1. 1. Before issuing court proceedings, the parties will consider resolving disputes through Alternative Dispute Resolution (e.g., mediation). Details of an ADR provider are available upon request.

1. 1. These Terms and any non‑contractual obligations are governed by the laws of England and Wales.

1. 1. The courts of England and Wales have exclusive jurisdiction. 

20. Changes to These Terms

1. 1. We may update these Terms to reflect legal or operational changes. We will post updates on the Platform and, where appropriate, notify you. Continued use after changes take effect constitutes acceptance. Changes will not affect Bookings already confirmed unless required by law.

21. General

1. 1. These Terms and any referenced policies constitute the entire agreement between you and OLAM.I LTD regarding the Platform. The Practitioner Contract governs the Services between you and the Practitioner.

1. 1. You may not assign or transfer your rights or obligations without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition or restructuring.

1. 1. If any part of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

1. 1. Failure to enforce any provision is not a waiver of our rights.

1. 1. No term is enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

1. 1. If these Terms are translated, the English version prevails in the event of conflict.

Last updated: 25/03/2026