What is Olam.i?
Olam.i is a booking platform and practitioner directory designed to connect people with holistic practitioners. Clients can explore a range of therapies and book sessions directly through the platform, while practitioners can create profiles, manage bookings, and grow their practice.

What kinds of practitioners are on Olam.i?
Olam.i welcomes practitioners from a wide range of holistic and wellbeing disciplines. These may include energy healers, bodyworkers, spiritual practitioners, coaches, therapists, and other holistic professionals offering sessions that support wellbeing and personal development.

Is Olam.i only for UK-based practitioners?
Yes. At this stage, Olam.i is designed for practitioners who are based in the United Kingdom. This helps ensure consistency with payment systems, booking logistics, and community standards. The platform may expand internationally in the future.

How do bookings work?
Clients can browse practitioner profiles, view available services, and book sessions directly through the platform. Once a booking is made, both the client and practitioner receive confirmation.

Are sessions online or in person?
Practitioners may offer online sessions, in-person sessions, or both, depending on the type of service they provide. This information will be listed clearly on each practitioner’s profile.

How are payments processed?
All payments on Olam.i are securely processed through Stripe, a trusted global payment platform used by millions of businesses. Stripe handles the secure processing of payments between clients and practitioners.

Does Olam.i store my card details?
No. Payment details are securely handled by Stripe. Olam.i does not store or process card information directly.

When do practitioners receive payment?
Payments are processed through Stripe and transferred directly to the practitioner’s connected Stripe account according to Stripe’s payout schedule.

Do I need an account to book a session?
Yes. To use the booking system setup, you will be asked to provide your contact details when making a booking so the practitioner can confirm and manage your session.

Can I cancel or reschedule a booking?
Cancellations can be made via your account, and rescheduling policies are set by individual practitioners. Please contact your practitioner’s before rescheduling your appointment.

How do I choose the right practitioner?
Each practitioner profile includes information about their background, services, and approach. You can explore different practitioners and choose the one that resonates most with you.

Are practitioners verified?
Yes. Each practitioner provides Olam.i with their certifications, DBS checks and insurance to ensure both practitioner's and client's upmost safety. Practitioners on Olam.i create their own profiles and provide details about their services. Clients are also encouraged to read practitioner profiles carefully and choose practitioners that feel right for them.

How do I join Olam.i as a practitioner?
You can join by signing up through the practitioner registration page, creating your profile, and connecting your Stripe account so you can receive payments.

What does it cost to join Olam.i?
For clients, Olam.i is free to use, For practitioners, there is an £8 monthly membership fee to maintain their profile on the platform, and gain access to Olam.i's Practitioner WhatAapp community.

Are there any other fees?
Stripe applies standard payment processing fees for handling transactions. These are separate from the Olam.i platform fee.

Do I set my own prices as a practitioner?
Yes. Practitioners have full control over the services they offer and the prices they set.

Do I need a Stripe account?
Yes. To make and receive payments through Olam.i, clients and practitioners must connect a Stripe account during the sign-up process.

Can I cancel my practitioner membership?
Yes. Practitioners can cancel their membership if they no longer wish to maintain their profile on the platform.

Can I manage my availability, modality offerings, and pricing?
Yes. Practitioners can manage their calendar, availability, services, and pricing through their Olam.i profile so clients can see what they have available.

Is Olam.i responsible for the services provided by practitioners?
Olam.i provides a platform for practitioners and clients to connect. Each practitioner is responsible for the services they offer and the information provided on their profile.